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Viber Business Messages

Engagement and real-time assistance for your clients

Calling and messaging app that connects people

With over 1 billion users worldwide and over 7 million interactions every minute, Viber Business helps brands engage customers in a variety of ways from product discovery to customer care.

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Active & Engaged Audience

Global users are highly connected and attentive.

Direct Marketing

Send customers product information, special offers and coupons.

Automatic Fallback

Automatically route traffic to SMS when unable to deliver the message to the end user’s Viber account.

The way it works

As one of the largest chat apps on the planet, Viber Business Messages should be an essential part of brands’ Conversational Commerce strategies. With over 1 billion users worldwide and over 7 million interactions every minute, Viber Business helps brands engage customers in a variety of ways from product discovery to customer care.

Make it personal, interact with customers, provide value to them in a brand-safe environment. Provide them with beyond basic SMS:

Rich text messages
Expressive content
Interactive buttons and links
Live message status updates

Functions

High quality communication channel that creates high engagement and good results for the customer and his users
Messages can be both transactional or promotional – text only or include multimedia content like images, buttons, or stickers
Possibility of two-way communication and user-initiated messages for customer care
Automate your conversations with chatbots
Create engaging and branded business profile. With a power search, user can find your brand and start a direct conversations