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conversational-messaging-software

LINK Conversations

All content to 100% of smartphones via scenarios of conversations with customers

Create real-time chat conversations with millions of customers from their smartphone

LINK Conversations simulate a chat conversation on the smartphones of your customers, prospects, employees … to communicate with them wherever they are and whatever they are doing.

 

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conversational-messaging-software

Universal channel

Reach customers via mobile channel creates engagement, improves customer satisfaction and helps increase sales. 100% of smartphones are reachable (Android and iOS), regardless of the telephone operator.

Rich content

LINK Conversations is based on an easy-to-use and to integrate API. Easily share all types of multimedia content with your customers: images, videos, voice messages, QR codes, URLs, etc.

Customizable design

Brand the conversation window with your company graphic guidelines (logo, color, etc.) for a better customer experience.

conversational-messaging

 

The way it works

Future is becoming more and more complex for enterprises as new channels are added to the communication mix. Through one easy API and interface, you can reach billions of customers.

  • Create the conversation design (use your logo and company colors, personalize the dialogue based on responses, use the web platform or a single API)
  • Broadcast your campaign (use the right channel at the right time, segment each conversational scenario for each type of customer)
  • Use fallback solutions to reach 100% of phones (RCS, then SMS or LINK Conversations then SMS) if messages have not reached all devices.
  • Analyze and exploit feedback (assess the results obtained from your KPIs, collect valuable information on your customers, identify development projects and areas of improvement)

 

 

 

Features

LINK Conversations offers you multi-channel communication with rich content embedding: images, videos, audio messages, URLs, QR codes, geolocation option, etc.Intégrez votre logo et votre charte graphique dans la page conversationnelle

  • Create dialogues with call to actions to engage customers in the conversation
  • Allow users to respond without additional communication costs
  • Use the pre-filled response options to improve customer experience
  • Take advantage of the constant implementation of new OTT channels like Facebook Messenger, WhatsApp or Viber.
  • LINK Conversations complies with GDPR regulations (General Data Protection Regulation)

 

 

API-conversations

 

Perfect for

Brand communications via mobile are often purely transactional-based. By communicating at the right time, through the right channel, create new business opportunities and reach billions of users through a simple API and interface. Take advantage of all the opportunities for dialogue with your customers: satisfaction surveys, detection of customer projects, product launches, consumer panels, databases qualification, etc.

 

 

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