Having the flexibility to chat on any channel is key to improving the customer experience. You can connect with customers in the context they are comfortable with and continue conversations on the go, meaning more responsiveness and issues are resolved quicker.
Customer care can be streamlined with automation to make your company more effective and efficient, leading to increased productivity and cost savings. Customers feel they have received excellent service by the responsiveness and ability to communicate on the channels they want to use.
Our omnichannel CPaaS solution helps you reach a customer on one specific channel (RCS for example), and automatically offers a fall-back solution to a more traditional channel (SMS for example), in case your customer does not receive the message at first.
Use any contact opportunity to create dialogue with your customers and improve user experience:
We offer many tools to create dialogue with your customers: