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Are your current communications channels customer-centric?

28 January 2020

How do you communicate with your customers? Are your current communications channels customer-centric?

Is it time consuming and resource intensive? Do you get the information you need back from customers? Are you able to provide them with information in a timely fashion?

Communicating with customers is a key responsibility for marketing and customer relationship functions in any business, large or small. It is all about getting the right message to the right customer and at the right time…

If you could solve all of these problems with one solution, allowing your communication to be customer-centric, providing content which is of high value and very specific to the individual customer – would you do it??

Many large and small organisations are doing just that today. They have joined the communication revolution, shifting from conventional messaging towards more engaging and more personal customer dialogue. Enabling real-time conversations between companies and their customers is the here and now. Communication no longer needs to be informational and one-way, you can be engaging and informative at the same time.

LINK Mobility is at the forefront of today’s marketing communications. We’re already enabling conversational communications between companies and customers, helping them engage in real-time and derive added value with minimal resources. Whilst overheads can be reduced, customer satisfaction is not impacted and is actually much more improved.

LINK Conversations integrates all of your communication channels (SMS text messaging, RCS, Webchat, Facebook Messenger and WhatsApp) into one super powerful conversational interface, allowing your communications channels to be customer-centric!

LINK Conversations bridges today’s expanding multi-channel reach and provides a seamless omni-channel customer experience help companies to connect with more customers, simplifying messaging channels and enriching customer dialogue. If you would like to experience the power of LINK Conversations get in touch with our UK Sales team today and we’ll send a demo to your mobile phone.

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